Shipping & Delivery

  • We ship from our local warehouse in Brisbane, Australia!

  • We dispatch same day OR next day from Brisbane, Australia using Australia Post.

    DOMESTIC AUSTRALIAN ORDERS

    Standard shipping can range from 3-7 business days.

    Express shipping can range from 1-3 business days.

    We also offer Expedited Shipping where we will pack and ship your order immediately upon receiving your order. Jump the queue with our other orders!

    Please note our delivery times are an estimate and we cannot guarantee that they will be dispatched same or next day if there are high volumes. This is also in particular reference to our big and bulky items such as floor mat or trunk boot mats as they require specific couriers for pick up and delivery. If you need your item asap, please opt for expedited express and your item will be guaranteed a same day dispatch.

  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, we offer free shipping for all Australian orders $99+.

    Please note there may be some exceptions to the above, such as for our friends in WA.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns

  • We understand that circumstances change — however once an order is placed our team begins processing it immediately, which incurs warehousing, picking, packing, admin and payment processing costs on our end.

    If you need to cancel an order, the following applies:

    Orders cancelled before dispatch are subject to a 20% cancellation fee of the total order value. This fee covers the costs already incurred including:

    • Payment processing and gateway fees
    • Warehouse picking and packing labour
    • Restocking and inventory management
    • Admin and order processing time

    The remaining 80% will be refunded to your original payment method within 3–5 business days.

    If your order has already been dispatched, it cannot be cancelled. You are welcome to return the item once received under our standard Returns Policy (change-of-mind returns apply).

    How to request a cancellation:
    Contact us as soon as possible at hello@evaccessoriesaustralia.com or via our contact form. The sooner you contact us, the better — once a label is printed or the parcel is handed to the courier, the order is considered dispatched.

  • At EV Accessories Australia, we want you to love everything you've ordered from us. However, if you’ve changed your mind or have chosen the wrong item, we’re happy to offer you an exchange, store credit or refund within 30 days of your purchase.

    Please note: The product, Premium Package Protection, is non-refundable, as it functions as an insurance-style add-on for your delivery.

  • A return request can be made within 14 days after any purchase by using our contact us form or sending us an email at hello@evaccessoriesaustralia.com

  • We offer an exchange, store credit or refund (excluding restocking, handling, shipping, duties, taxes, and/or processing fees) on all orders. Please note that customers are responsible for return postage.

    • Restocking fee does not apply to returns made for store credit or exchanges.
    • Restocking fee of 20% is subject to apply for returns made back to the original payment.
    • Sale items or Premium Package Protection cannot be returned or exchanged.

  • A return request can be made within 14 days any purchase by using our contact us form or sending us an email at hello@evaccessoriesaustralia.com.

    Note: we not responsible for returns, exchanges, or lost parcels without prior approval.

    1. Email hello@evaccessoriesaustralia.com within 30 days of receiving your item, or send us a message using the form below to start the return process.
    2. Written approval from EV ACCESSORIES AUSTRALIA is required before sending the item back.
    3. Items must be returned in their original condition.
    4. Please ensure the item is securely packaged to prevent damage in transit.
    5. Items are your responsibility until they arrive safely at our facility.
    6. Once received, your store credit or refund (excluding handling, shipping, and processing fees) will be issued, or your exchange will be shipped out.
    7. One exchange per order for change of mind is allowed.

    For more information, please email hello@evaccessoriesaustralia.com.

  • All shipping costs (including the return shipping) are handled by the customer.

Warranty & Repair

  • All our products are subject to quality control.

    Our 12-month warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • An extended warranty can be added to your products for an additional cost.

    Please get in touch for more information about extended warranties.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Paypal, Visa, Mastercard, and American Express.