Yes! We offer free standard shipping on orders over $120 AUD for customers within Australia. For our New Zealand customers, free shipping applies to orders over $149 NZD. Orders under these amounts will have shipping calculated at checkout.

Please note: orders containing big and bulky items shipping to Western Australia & the Northern Territory incur a separate freight surcharge to cover the higher cost of shipping larger items to these regions, and this applies regardless of order value — see our Big & Bulky Shipping FAQ for details.

Standard shipping is free on orders over $120 AUD (or $149 NZD for New Zealand) — under that, it's calculated at checkout based on your order.

Please note: orders containing big and bulky items shipping to Western Australia & the Northern Territory incur a separate freight surcharge to cover the higher cost of shipping larger items to these regions, and this applies regardless of order value — see our Big & Bulky Shipping FAQ for details.

We dispatch same day OR next day from Brisbane, Australia using Australia Post.

DOMESTIC AUSTRALIAN ORDERS

Standard shipping can range from 3-7 business days.

Express shipping can range from 1-3 business days.

We also offer Expedited Shipping where we will pack and ship your order immediately upon receiving your order. Jump the queue with our other orders!

Please note: orders containing big and bulky items shipping to Western Australia & the Northern Territory incur a separate freight surcharge to cover the higher cost of shipping larger items to these regions, and this applies regardless of order value — see our Big & Bulky Shipping FAQ for details.

Please note our delivery times are an estimate and we cannot guarantee that they will be dispatched same or next day if there are high volumes. This is also in particular reference to our big and bulky items such as floor mat or trunk boot mats as they require specific couriers for pick up and delivery. If you need your item asap, please opt for expedited express and your item will be guaranteed a same day dispatch.

A small number of our products are classified as "big and bulky" due to their size or weight. Because we ship everything from our warehouse in Redland Bay, Brisbane, freight costs for these larger items are higher — especially to Western Australia & the Northern Territory, which sit further from our dispatch point. Rather than build this cost into the product price for everyone, we apply it only at checkout, and only to orders shipping to these regions.

Only items Aus Post / Couriers Please and other of our other shipping partners have flagged as big and bulky — things like floor mat sets, boot liners, and other larger accessories. Most of our range (organisers, key cases, screen protectors, and similar smaller items) isn't affected.

Yes — we want you to love everything you order from us! If something isn't right, here's everything you need to know.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery. Items must be unused, in their original condition and in their original packaging. Return shipping is at your own cost — please use a tracked service and keep your tracking number.

Once we receive and inspect your return you can choose either:

• Store credit — full item value, no handling fees deducted. Great to use on your next order!
• Refund to your original payment method — less a 20% handling fee. Processed within 2-3 business days with a confirmation email from our system.

Why the 20% handling fee?

Unlike many online EV accessory stores that ship directly from China with little to no Australian overhead, we are a fully Australian-based business operating out of Redland Bay, Queensland.

Every order is picked, packed and shipped by us from our own local warehouse — not a dropshipping operation overseas.

As a fellow Australian you'll know exactly how much tax we pay — GST, income tax, business costs — it all adds up. Every order also involves real costs including GST paid to the government, picking and packing labour, warehousing, outbound shipping to you and credit card processing fees. The 20% fee helps us partially cover these costs on change of mind returns so we can keep offering fast local dispatch and real Australian support. We never want to be difficult — which is why we always offer full store credit with no fees as an alternative.

Please note original outbound shipping costs are non-refundable regardless of which option you choose.

Faulty or Incorrectly Described Items

If your item arrives faulty, damaged or not as described, we will cover return shipping and offer either a full replacement or a full refund at no extra charge. Please contact us within 14 days of receiving your order and include photos of the fault.

Wrong Item Sent

If we send you the wrong item, we'll arrange a prepaid return label and send the correct item straight away at no cost to you.

Non-Returnable Items

The following cannot be returned:

• Items that have been used or installed
• Items not in their original packaging
• Premium Package Protection — this is a non-refundable insurance-style add-on for your delivery

How to Arrange a Return

Contact us at hello@evaccessoriesaustralia.com or via our contact page with your order number and reason for return. We'll respond within one business day and confirm whether your return is approved before you send anything back.

Our returns policy is consistent with Australian Consumer Law. EV Accessories Australia reserves the right to refuse a return if items are not in their original unused condition.

Each pre-sale product displays an estimated ship date on the product page. This is our best current estimate based on our shipping information and is subject to change. We will always notify you promptly if the date changes and you will receive your tracking details as soon as your order is dispatched.

We understand that circumstances change — however once an order is placed our team begins processing it immediately, which incurs warehousing, picking, packing, admin and payment processing costs on our end.

If you need to cancel a pre-sale order, the following applies:

Orders cancelled before dispatch are subject to a 20% cancellation fee of the total order value. This fee covers the costs already incurred including payment processing and gateway fees, warehouse picking and packing labour, restocking and inventory management, and admin and order processing time. The remaining 80% will be refunded to your original payment method within 3–5 business days.

If your order has already been dispatched, it cannot be cancelled. You are welcome to return the item once received under our standard Returns Policy.

To request a cancellation, please contact us as soon as possible at hello@evaccessoriesaustralia.com or via our contact form. The sooner you contact us, the better.

By default, your entire order will be held and dispatched together once all items — including your pre-sale item — are available. This means your in-stock items will wait until your pre-sale item arrives before we ship everything out in one go.

If you'd prefer to receive your in-stock items sooner, please contact us at hello@evaccessoriesaustralia.com and we'll arrange to split your shipment and send your available items first. Please note that split shipments may incur an additional shipping charge.

No — only one discount code can be applied per order. Codes cannot be combined with any other promotion or discount.

There are a few common reasons a code might not work:

• The item is already on sale or discounted
• The code has already been used — welcome codes are one-time use only
• The code has expired
• You're trying to combine two codes — only one code can be used per order

If you're still having trouble, please reach out to us at hello@evaccessoriesaustralia.com and we'll help you out!

Unfortunately we're unable to apply discount codes retrospectively once an order has been placed and processed. Codes must be entered at checkout. We're sorry for any inconvenience — please make sure to apply your code before completing your order next time!

We are located at Unit 2, 90 Jardine Drive, Redland Bay QLD 4165.

Our warehouse is open for Click & Collect Monday to Friday, 10:30am – 1:30pm.

We're a new business so Google Maps hasn't quite caught up with us yet! Simply search for 90 Jardine Drive, Redland Bay and we're in Unit 2. If you have any trouble finding us on the day, give us a call and we'll help you out!

Snap Shades are custom-cut and vehicle-specific — designed to fit the exact windscreen dimensions of your car model for maximum coverage. They feature a triple-laminate construction with a foam core centre, reflective outer layer and soft felt backing for superior heat and UV protection. They fold into a compact size and come with a complimentary storage bag.

Check out the our full window shades range here.

We stock a curated selection of Bowden's best car care products including the Muffy Sponge, Love Glove, Drop Bear microfibre cloth, Leather Love, Boss Gloss and Bugger Off Bug & Insect Remover.

Check out our EV Cleaning Products range for the full range.

Yes — all Snap Shades and Bowden's Own are covered by their respective manufacturer warranties, and all purchases through EV Accessories Australia are also backed by our 1 year warranty and local Australian customer service.

Not always! Due to the size and weight of certain products, your order may be split across multiple shipments. This is completely normal — you may receive some items before others. You'll receive tracking details for each shipment so you always know where everything is. If you have any questions about your order, just get in touch at hello@evaccessoriesaustralia.com.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Paypal, Visa, Mastercard, and American Express.