Shipping & Delivery

  • We ship from our local warehouse in Brisbane, Australia!

  • We dispatch same day OR next day from Brisbane, Australia using Australia Post.

    DOMESTIC AUSTRALIAN ORDERS

    Standard shipping can range from 3-7 business days.

    Express shipping can range from 1-3 business days.

    We also offer Expedited Shipping where we will pack and ship your order immediately upon receiving your order. Jump the queue with our other orders!

    Please note our delivery times are an estimate and we cannot guarantee that they will be dispatched same or next day if there are high volumes. This is also in particular reference to our big and bulky items such as floor mat or trunk boot mats as they require specific couriers for pick up and delivery. If you need your item asap, please opt for expedited express and your item will be guaranteed a same day dispatch.

  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, we offer free shipping for all Australian orders $99+.

    Please note there may be some exceptions to the above, such as for our friends in WA.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Returns

  • We understand that circumstances change — however once an order is placed our team begins processing it immediately, which incurs warehousing, picking, packing, admin and payment processing costs on our end.

    If you need to cancel an order, the following applies:

    Orders cancelled before dispatch are subject to a 20% cancellation fee of the total order value. This fee covers the costs already incurred including:

    • Payment processing and gateway fees
    • Warehouse picking and packing labour
    • Restocking and inventory management
    • Admin and order processing time

    The remaining 80% will be refunded to your original payment method within 3–5 business days.

    If your order has already been dispatched, it cannot be cancelled. You are welcome to return the item once received under our standard Returns Policy (change-of-mind returns apply).

    How to request a cancellation:
    Contact us as soon as possible at hello@evaccessoriesaustralia.com or via our contact form. The sooner you contact us, the better — once a label is printed or the parcel is handed to the courier, the order is considered dispatched.

  • At EV Accessories Australia, we want you to love everything you've ordered from us. However, if you’ve changed your mind or have chosen the wrong item, we’re happy to offer you an exchange, store credit or refund within 30 days of your purchase.

    Please note: The product, Premium Package Protection, is non-refundable, as it functions as an insurance-style add-on for your delivery.

  • A return request can be made within 14 days after any purchase by using our contact us form or sending us an email at hello@evaccessoriesaustralia.com

  • We offer an exchange, store credit or refund (excluding restocking, handling, shipping, duties, taxes, and/or processing fees) on all orders. Please note that customers are responsible for return postage.

    • Restocking fee does not apply to returns made for store credit or exchanges.
    • Restocking fee of 20% is subject to apply for returns made back to the original payment.
    • Sale items or Premium Package Protection cannot be returned or exchanged.

  • A return request can be made within 14 days any purchase by using our contact us form or sending us an email at hello@evaccessoriesaustralia.com.

    Note: we not responsible for returns, exchanges, or lost parcels without prior approval.

    1. Email hello@evaccessoriesaustralia.com within 30 days of receiving your item, or send us a message using the form below to start the return process.
    2. Written approval from EV ACCESSORIES AUSTRALIA is required before sending the item back.
    3. Items must be returned in their original condition.
    4. Please ensure the item is securely packaged to prevent damage in transit.
    5. Items are your responsibility until they arrive safely at our facility.
    6. Once received, your store credit or refund (excluding handling, shipping, and processing fees) will be issued, or your exchange will be shipped out.
    7. One exchange per order for change of mind is allowed.

    For more information, please email hello@evaccessoriesaustralia.com.

  • All shipping costs (including the return shipping) are handled by the customer.

PRESALE

  • A pre-sale item is a product that is not yet in stock but is available to order in advance. By purchasing a pre-sale item, you secure your spot in the queue and lock in your price before the product arrives. Payment is collected in full at the time of purchase and your order is confirmed immediately.

  • Each pre-sale product displays an estimated ship date on the product page. This is our best current estimate based on our shipping information and is subject to change. We will always notify you promptly if the date changes and you will receive your tracking details as soon as your order is dispatched.

  • We understand that circumstances change — however once an order is placed our team begins processing it immediately, which incurs warehousing, picking, packing, admin and payment processing costs on our end.

    If you need to cancel a pre-sale order, the following applies:

    Orders cancelled before dispatch are subject to a 20% cancellation fee of the total order value. This fee covers the costs already incurred including payment processing and gateway fees, warehouse picking and packing labour, restocking and inventory management, and admin and order processing time. The remaining 80% will be refunded to your original payment method within 3–5 business days.

    If your order has already been dispatched, it cannot be cancelled. You are welcome to return the item once received under our standard Returns Policy.

    To request a cancellation, please contact us as soon as possible at hello@evaccessoriesaustralia.com or via our contact form. The sooner you contact us, the better.

  • By default, your entire order will be held and dispatched together once all items — including your pre-sale item — are available. This means your in-stock items will wait until your pre-sale item arrives before we ship everything out in one go.

    If you'd prefer to receive your in-stock items sooner, please contact us at hello@evaccessoriesaustralia.com and we'll arrange to split your shipment and send your available items first. Please note that split shipments may incur an additional shipping charge.

  • No — only one discount code can be applied per order. Codes cannot be combined with any other promotion or discount.

DISCOUNT CODES

  • Our discount codes apply to full-priced EV Accessories Australia products only. They do not apply to distributor products including Snap Shades, Bowden's Own and SEVR items, or to any sale or already-discounted products.

  • There are a few common reasons a code might not work:

    • The item in your cart is a distributor product (Snap Shades, Bowden's Own or SEVR) — these are excluded from all discount codes
    • The item is already on sale or discounted
    • The code has already been used — welcome codes are one-time use only
    • The code has expired
    • You're trying to combine two codes — only one code can be used per order

    If you're still having trouble, please reach out to us at hello@evaccessoriesaustralia.com and we'll help you out!

  • Unfortunately we're unable to apply discount codes retrospectively once an order has been placed and processed. Codes must be entered at checkout. We're sorry for any inconvenience — please make sure to apply your code before completing your order next time!

  • Unfortunately no — welcome codes and all general discount codes exclude distributor products including SEVR, Snap Shades and Bowden's Own. These exclusions are noted in the terms and conditions included in your welcome email and on our FAQ page.

CLICK & COLLECT

  • Absolutely! We offer Click & Collect from our Redland Bay warehouse. Simply place your order online and select Click & Collect at checkout. We'll notify you as soon as your order is ready to collect.

  • We are located at Unit 2, 90 Jardine Drive, Redland Bay QLD 4165.

  • Our warehouse is open for Click & Collect Monday to Friday, 10:30am – 1:30pm.

  • We're a new business so Google Maps hasn't quite caught up with us yet! Simply search for 90 Jardine Drive, Redland Bay and we're in Unit 2. If you have any trouble finding us on the day, give us a call and we'll help you out!

Warranty & Repair

  • All our products are subject to quality control.

    Our 12-month warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • An extended warranty can be added to your products for an additional cost.

    Please get in touch for more information about extended warranties.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Paypal, Visa, Mastercard, and American Express.

Distributor Products

  • Yes to all three! We are an authorised Australian distributor of Snap Shades and SEVR, and an authorised stockist of Bowden's Own. This means you're buying genuine products through approved partners, backed by full manufacturer warranty support and local Australian customer service.

  • Snap Shades are custom-cut and vehicle-specific — designed to fit the exact windscreen dimensions of your car model for maximum coverage. They feature a triple-laminate construction with a foam core centre, reflective outer layer and soft felt backing for superior heat and UV protection. They fold into a compact size and come with a complimentary storage bag.

    Check out the our full window shades range here.

  • We stock a curated selection of Bowden's best car care products including the Muffy Sponge, Love Glove, Drop Bear microfibre cloth, Leather Love, Boss Gloss and Bugger Off Bug & Insect Remover.

    Check out our EV Cleaning Products range for the full range.

  • We stock a range of SEVR EV charging cables and solutions for both residential and commercial use, backed by a 3-year SEVR warranty.

    Check out our EV Chargers & Charging Accessories collection or get in touch at hello@evaccessoriesaustralia.com if you need help finding the right product.

  • Yes — all Snap Shades, Bowden's Own and SEVR products are covered by their respective manufacturer warranties, and all purchases through EV Accessories Australia are also backed by our 1 year warranty and local Australian customer service.

  • Not always! Due to the size and weight of certain products, your order may be split across multiple shipments. This is completely normal — you may receive some items before others. You'll receive tracking details for each shipment so you always know where everything is. If you have any questions about your order, just get in touch at hello@evaccessoriesaustralia.com.